Digital Innovation

Transforming IT projects with military discipline and strategic leadership.

Project Manager (Consultant)

Mindgraph Technologies Pvt Ltd
📍 Dec 2022 – Present | MYairports 2.0 Mobile App

Overview:
Led the post-MVP development and operations of MYairports 2.0, a flagship mobile application for Malaysia Airports. Recognized for aligning digital innovation with user experience, stakeholder expectations, and enterprise-grade compliance.

Key Achievements:

• 🏆 Contributed to MYairports 2.0 winning the IDC Best in Customer Experience Award (2023).

• ⚙ Ensured 99.9% uptime while scaling infrastructure for 15K+ active users.

• 💰 Achieved 20% cost savings via optimized cloud resource planning.

• 📊 Reduced churn by 15% and boosted satisfaction by 25% through UX-focused improvements.

• 🧪 Reduced manual testing effort by 40% and maintained a 0.5% defect escape rate through automation.

• 🔐 Maintained zero security breaches with robust cybersecurity controls.

• 🔄 Seamlessly integrated 10+ third-party services, enhancing app functionality and usability.

• 📞 Achieved 95% client satisfaction via dedicated support and 100% on-time feature rollouts.

• 🌐 Developed and validated a full-scale disaster recovery plan for operational continuity.

Chief Petty Officer (Asst. Manager – Ops, PM, SCM & IT Security)

Indian Navy
📍 Aug 2007 – Aug 2022

Overview:
Award-winning leadership in mission-critical operations, logistics, training, and secure IT systems across multiple naval platforms.

Key Contributions:

• 🛡️ Conducted end-to-end IT audits on 8 ships, ensuring 100% compliance with naval security protocols.

• 💵 Managed high-value budget planning and utilization with 100% efficiency.

• 🚢 Led commissioning and systems integration for INS ******* with ******** Navy collaboration.

• 🧠 Mentored 800+ personnel in weapon systems, operations, and IT readiness.

• 📈 Improved team performance by 80% through strategic leadership and upskilling programs.